Healthcare operations support
You focus on patient care. I keep the administrative workflows moving, from intake and scheduling to follow-ups, systems, and SOPs.
Supporting U.S. mental health practices remotely
The focus
The operational reality
Small administrative gaps become daily friction when no one clearly owns the handoff.
01 / Intake
New inquiries, incomplete forms and pending administrative reviews can become difficult to track when ownership is unclear.
What needs visibility
Inquiry status · Form completion · Review status · Next action
Operational outcome
A clearly tracked intake process with defined follow-up responsibilities and fewer overlooked administrative steps.
What I support
Intake
Keep new-patient administrative steps visible from first inquiry through appointment preparation.
Workflow
Ways to work together
Start with clarity, build repeatable processes, or get ongoing coordination to keep administrative work moving.
01 / SERVICE
Identify administrative bottlenecks and practical opportunities to improve your workflows.
02 / SERVICE
Establish organized, repeatable administrative processes your practice can follow.
03 / SERVICE
Maintain visibility over recurring administrative tasks and scheduling workflows.
Not sure where to start?
Use the free audit to assess your current administrative workflows independently.
How I work
The work starts with understanding how tasks move today, then turning that knowledge into clearer ownership and repeatable processes.
Trust & follow-through
A genuine professional recommendation, alongside the operational principles that guide my work with mental health practices.
LinkedIn recommendation
“It is with great pleasure that I recommend Francis Norgbedzi. As his manager at Virtus Healthcare Staffing, I had the opportunity to witness his exceptional work ethic and contributions firsthand. Francis consistently demonstrated a high level of diligence and efficiency throughout his time with us. He approached every task with focus and a commitment to quality, often completing his responsibilities ahead of schedule.”
Isaac King, M.S., CPHQ
Healthcare Compliance & Quality professional · Former manager at Virtus Healthcare Staffing
Systems coordination
The goal is not more software. It is clearer administrative handoffs between the tools already supporting the practice.
A practical example
An example of a tracking tool developed to make scheduling activity and outstanding follow-up actions easier to see.
When appointment availability, cancellations, and follow-up actions are tracked across disconnected processes, it becomes difficult to identify unused appointment capacity, determine who needs follow-up, and ensure that outstanding scheduling tasks receive attention.
I developed an Excel-based appointment operations tracking tool designed to organize the scheduling workflow and make follow-up actions more visible.
Operational value
The tool creates a structured way to monitor appointment capacity, identify unresolved scheduling actions, track follow-up activity, and review operational performance over time.
It is designed to support more proactive scheduling coordination and better administrative visibility, rather than relying on memory or scattered notes.
Want a More Organized Scheduling Workflow?
Book a Practice Operations Review
Meet Francis
I provide remote practice operations support to psychiatrists and PMHNPs, with hands-on experience supporting patient intake, scheduling, administrative coordination and digital practice workflows.
INTAKE
Patient coordination
SYSTEMS
SimplePractice · Headway · Spruce · Zocdoc
OPERATIONS
Workflows · SOPs · Coordination
Who I support
Privacy & security
Protecting practice information is an important part of reliable healthcare operations support. Before work begins, we agree on the systems, access permissions, and communication channels needed for the work.
I follow the practice’s approved procedures for accessing and handling information. Patient information should be shared only through the practice’s approved secure channels, not through this website’s general enquiry channels.
Business Associate Agreements: When my services involve protected health information and a Business Associate Agreement (BAA) is required, I will review and sign the appropriate agreement before accessing that information.
Each engagement should establish the applicable privacy, security, training, and incident-reporting requirements before work involving protected health information begins. I do not claim to be HIPAA-certified.
Tell me a little about your practice and the administrative support you’re looking for. I’ll review your inquiry and follow up by email.
Get support with intake, scheduling, follow-ups, and daily administrative tasks.
Organize SimplePractice, Zocdoc, Spruce, and other practice tools.
Make recurring administrative work easier to track and manage.
Explore a one-time workflow project or ongoing practice operations support.
“Clearer systems. Fewer dropped tasks. More room for patient care.”
Share a few details about your practice and the administrative support you’re looking for.
Start with a conversation
Let's identify where administrative work is getting stuck and where the workflow can become clearer.
Please do not submit patient health information, medical records, insurance information, or other sensitive patient information through this website.