Privacy Policy

1. Information we collect

Depending on how you use this website, information may include details you choose to provide when making an enquiry, such as your name, email address, and message. Website hosting and analytics services may also process technical and usage information, such as pages visited, referral information, and interactions with website links.

You can download the free Practice Operations Audit without submitting your name or email address.

2. How information is used

Information may be used to respond to enquiries, understand how visitors use the website, measure engagement with resources, and maintain website functionality, security, and performance.

3. Website analytics

This website uses Vercel Analytics to understand website usage. For example, the site may record that a visitor clicked a link to download the Practice Operations Audit. These events are intended to measure website activity, not to identify visitors by name or email address. Analytics and hosting providers may process technical information as part of providing their services.

4. Sharing of information

Information may be processed by providers that help host, secure, or measure the performance of this website. Information may also be disclosed when required by law. We do not sell visitors’ contact information.

5. Retention and security

Information is retained as reasonably necessary for the purpose for which it was collected, subject to applicable legal and operational requirements. Reasonable measures are used to protect information handled through the website, but no website or electronic transmission can be guaranteed to be completely secure.

6. Patient information and HIPAA

This website is intended for professional enquiries and general information about healthcare operations support. Please do not submit patient names, dates of birth, diagnoses, appointment details, insurance information, or other protected health information through the website’s general contact channels.

Any work involving protected health information is subject to the applicable agreements, authorized access arrangements, and security requirements established for that engagement. This website policy is not a Business Associate Agreement and does not, by itself, establish HIPAA compliance.

7. Your choices and requests

You may choose not to provide personal information through this website and can still download the free Practice Operations Audit without submitting contact details. For questions about this policy or a request concerning information you have provided, please book a consultation. Please do not include patient information or other protected health information in your booking details.

8. Changes to this policy

This policy may be updated when website features or information practices change. The latest version will be published on this page.